FREQUENTLY ASKED QUESTIONS
Below you’ll find answers to several of the most commonly asked questions.
We certainly can! Our experienced graphic designers will work with you to ensure you get exactly what you want.
For more information, including pricing, please visit our Artwork Design Services page.
We use PayPal and Stripe to securely process payments. This means all major debit and credit cards may be used.
We also accept the cryptocurrencies Bitcoin and Litecoin.
There are no charges when using a credit card.
No, although our site is secure and we have SSL in place, we do not store any credit or debit card details on our servers or databases.
Please email us email@example.com and we can arrange for a copy to be sent out to you within 24 hours.
Orders that are £75 and over: delivery is free for all UK mainland deliveries.
Orders under £75: a flat-rate of £4.95 for all UK mainland deliveries.
For all other deliveries such as worldwide and non-UK mainland, please contact us before placing an order so that we can provide a shipping quote.
DPD or Royal Mail for domestic deliveries and UPS for international.
We can ship to anywhere in the world, however, this is a special service and is not currently available online.
If you require shipping to an address outside of the UK, please contact us.
Certainly, you can upgrade your delivery to one of the following timed deliveries:
- Pre 10:30 am weekday will be charged at £20.00
- Pre Noon weekday be charged at £15.00
Deliveries are scheduled between 8am and 7pm.
On the day of your delivery, you will be sent an SMS message and/or an email with a time slot and we will ask you in this message if you’d like to move the delivery to another day.
If you do not receive this message, contact us and we will help you move your delivery to a day that better suits you.
We accept a variety of different formats such as PDF, EPS, TIFF, JPEG, GIF and PNG.
If you are sending us artwork with a mix of graphics and photography, please provide us with a print-ready PDF. If you are sending any Photography, please ensure it is as high resolution as possible.
If you are sending over an EPS, please ensure that all the fonts are outlined.
Unfortunately, Microsoft Word is not a print ready format, whilst it is fine for printing on a desktop printer, text and images can often appear very different when opened on other computers.
More modern versions of Microsoft Word can save files as PDF, a far more consistent file type. In order to do this, click File and then Save as PDF.
If there is no option on your particular version, there is an online tool that will convert your Word file for free zamzar.com. Please be sure to check the converted file thoroughly as elements of your design may move or change.
Our maximum size upload is 100MB.
We would recommend WeTransfer as it is free to use and you can send files up to 2GB.
All you need to do is enter the email address you need to send the artwork (if you have not been provided with an email address, please send to firstname.lastname@example.org), provide your address, select your file, add a message (if you are sending artwork for a web order, quote the order reference in the message) and press transfer.
The Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product.
The Bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document.
The Safe Margin is the area between the text and graphics that are not meant to be trimmed.
We recommend using a program like Adobe Illustrator, creating a new layer called ‘Spot UV‘ and indicating where you’d like it, using 100% Magenta to highlight the area.
We print in CMYK. When providing artwork, the colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK, as this could affect your colours).
To change your order, please contact us and quote your order number.
Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order, however, we will always do our best to change the order as late as possible.
To edit your artwork, please contact us and quote your order number.
Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order, however, we will always do our best to edit the order as late as possible.
You can change your shipping address before the order is dispatched; it is sometimes possible to change the address during transit. Please contact us to arrange this (if possible).
If you have moved and want to change your delivery address for future orders, please log into Your Account. In the ‘Addresses’ section you will be presented with all your saved addresses. Click ‘Edit Address‘ and when ready, press save.
Your address will now be saved for all future orders.
To cancel your order, please contact us and quote your order number.
Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order, however, we will always do our best to cancel the order as late as possible.
You will be sent a tracking number by email when the order is dispatched. The email will include a link to the tracking area on the DPD website.
The first thing to do is check the courier’s website. It may be that they have tried to deliver your order and you were not in. They may have left your order in a safe place, or left it with a neighbour. The website will tell you in the tracking section what has happened to your order.
If you are still unable to locate your order, please get in touch with us.
Please email email@example.com to communicate with customer services. Please remember to include your order number.
Our customer services team may ask for pictures to get a better understanding of the issue.
Simply go to Clients > My Account on the main menu. You will then be asked to ‘Register‘ (or sign in if you already have an account open with us).
No worries, simply go to Clients > View My Account in the main menu. Then click on Lost Your Password?
Enter your email address that is registered with your account here and you will then receive an email, containing a secure link to reset your password.
Simply login to your account and select Account Details from the tabs. You will be able to update your name, email address and password.
Simply login to your account and select Addresses from the tabs. You’ll then be able to modify both your Billing and Shipping addresses.
Still have questions?
No problem, please get in touch with our friendly team and we’ll help you in any way we can.
We’d also like to hear any feedback you may have, whether positive or regarding areas needing improvement.
FREE DELIVERY ON ORDERS OVER £75